Pakistan telecom service provider jazz has the largest number of users in Pakistan. The company claims that it is the number one 4G operator (Super 4G) and has the most extensive portfolio of digital value-added services. In addition to it, Jazz claims to be the pioneer in the Digital Pakistan initiative. Jazz has also won Digital Nation Video Creativity Award at the GSMA Mobile 360 the Asia Pacific organized recently in Singapore.
But, as a jazz customer, do you really think that the telecom service provider is rendering unparalleled services? Well, we believe it doesn’t. Recently, one of our employees who is a jazz customer had a pretty bad experience that revealed glitches in Jazz’s digital platforms and its pathetic customer feedback services.
Jazz World App Glitch:
The telecom service provider claims that its ‘Jazz World App’ provides seamless service whether you want to recharge from any debit/credit card or through any other means. They also claim that their app is free of glitches and is the most user-friendly. Contrarily, on the 16th of September 2022, our employee used the Jazz world app to make a transaction of PKR 850 via credit card to recharge his mobile account. The balance wasn’t transferred, however, the amount was deducted from the credit card. Even a confirmation message also came from the jazz world app, followed by the transaction message from the bank, as you can see in the given images.
Source: Phone World